Refund policy

1. When shopping in the store www.kristalai.eu, every buyer and the good quality product he bought is given a 14-day return guarantee from the day of receiving the product.

2. To return a good quality item:

It is necessary to contact by e-mail. by e-mail Kristalai.eu@Gmaiil.com. Goods cannot be returned without prior warning and agreement.
Explain the reason and attach the proof of purchase.
The product must be unused, with labeling tags and in the original packaging, undamaged and without loss of merchandise appearance.

3. The store undertakes to provide the user with a reasoned written response no later than 10 days after receiving the user's request.